Kenners Pre-notify return

Not satisfied with your purchase or need repairs?

No problem, we will solve it for you as quickly as possible. The fastest method is to register it yourself . No lengthy form, with questions for information that we have had for a long time, to discourage you, but a simple form and the promise that we will solve it very quickly. Please complete at least the required fields below. Your email address is not required because we always automatically send the confirmation to the address specified in the order. If this address is no longer available, you can indicate this under "Complaint description / information". For the fastest handling of your return or repair, we recommend that you read our return conditions carefully and follow the instructions.

Please note: never return anything before you have received a returns number from us (via email with "Agreement for return" in the subject)!

Register your return yourself (fastest method)

You don't need an account to register a return or repair!
View the images for help with the steps.

  1. Click on "ACCOUNT" at the top right of this page
  2. Enter your order number or email address.
  3. Press Enter or click the arrow

  1. An email will be sent to your email address. Open this email
  2. Click on the link for the order number or to view all your orders.
  3. If necessary, open the correct order by clicking under ID#.
  4. On the page with the order details, click on:
  5. Select a return reason. Please note: it is important that you make the right choice here to avoid delays. Do not opt for withdrawal if it concerns a defect or warranty, and vice versa. This allows our employees to send the correct instructions more quickly.
  6. Select one or more products that you want to return/send for warranty.
  7. Select the quantity you are going to return.
  8. Select the reason for your return.
    Providing a reason is not mandatory, but it helps our employees to serve you faster and more effectively.
  9. Press "Return request".
  10. Your request will be sent to us and we will get back to you as soon as possible.
    Please note: you are currently receiving an error message (404), but your request will be sent. We are working on a solution to this problem.

What happens after my registration?

We will process your request as quickly as possible. If your request is received within 14 days of receipt, we will send you an email that your request is " accepted for return " with your return request number and return instructions. You can then send your package yourself via a parcel point of a carrier of your choice in your area. Read more about reimbursement of shipping costs here .

Please note: never return anything before you have received a returns number from us (via email with "Agreement for return" in the subject)!

Complete information for a faster response

To process your request quickly, it is important that we receive the following information from you:

  • What is your order/invoice number? You will find this in the order confirmation email and at the top right of the invoice you received from us.
  • Which products do you want to return? If you want to return one product from an order with several, make sure it is clear exactly which product it concerns.
  • Why do you want to return? This is not mandatory, but sometimes with some help and information we can turn initial disappointment into satisfaction.
  • In case of a repair: provide a clear description of the complaint. With a good description of the complaint, we can initiate the repair for you more quickly. This regularly makes it clear what is causing the problem and we may be able to solve it immediately.

Take advantage of a Kenners account!

ref="/index.php?dispatch=profiles.add" target="_blank">Click here to register an account for the following benefits:

  • From now on, you can arrange your orders and returns more quickly in all our shops.
  • Have faster and more efficient access to our customer service.
  • Always access to all your order details and invoices.
  • Save discounts in all Kenners online stores .

Complete RMA form