Pre-notify return shipment (RMA)
Made the wrong choice or need repairs?
No problem, we will solve it for you as soon as possible.
You can fill out the form below or register yourself .
The fastest method is to report it yourself. No lengthy form, asking for information that we already have, to discourage you, but a simple form and the promise that we will solve it super fast. Fill in at least the required fields below. Your e-mail address is not required because we always automatically send the confirmation to the address that was specified in the order. If this address is no longer available, you can indicate this under "Complaint description / information". For the fastest handling of your return or repair, we advise you to read our return conditions carefully and follow the instructions.
Please note: Never return anything before you have received a returns number from us (via email with the subject "Return Authorization")!
Register your return yourself (fastest method)
You don't need an account to report a return or repair!
Please see the images for help with the steps.
- Click on "ACCOUNT" at the top right of this page
- Enter your order number or email address.
- Press Enter or click the arrow
- An email will be sent to your email address. Open this email
- Click on the link for the order number or to view all your orders.
- If necessary, open the correct order by clicking under ID#.
- On the order details page, click on:
- Select a return reason. Please note: it is important that you make the right choice here to avoid delays. Do not choose withdrawal if it concerns a defect or warranty, and vice versa. This allows our employees to send the correct instructions more quickly.
- Select one or more products that you want to return / send for warranty.
- Select the quantity you are returning.
- Select the reason for your return.
Providing a reason is not mandatory, but it helps our employees to serve you faster and more effectively. - Press "Return request".
- Your request will be sent to us and we will get back to you as soon as possible.
Please note: you are currently receiving an error message (404) but your request is still being sent. We are working on a solution for this problem.
What happens after I register?
We will process your request as soon as possible. When we receive your request within 14 days of receipt, we will send you an email that your request is " approved for return " with your return request number and return instructions. You can then send your package yourself via a parcel point of a carrier of your choice in your area. Read more about reimbursement of shipping costs here .
Please note: Never return anything before you have received a returns number from us (via email with the subject "Return Authorization")!
Complete information for a faster response
For a quick processing of your request, it is important that we receive the following information from you:
- What is your order/invoice number? You can find this in the order confirmation email and at the top right of the invoice you received from us.
- Which products do you want to return? If you want to return one product from an order with multiple products, make sure it is clear which product it is.
- Why do you want to return? This is not mandatory but sometimes with some help and information we can still turn initial disappointment into satisfaction.
- In case of a repair: give a clear description of the complaint. With a good description of the complaint we can start the repair for you faster. This also often makes it clear what is causing the problemt and we can perhaps solve it immediately.
Take advantage of a Kenners account!
Click here to register an account for the following benefits:
- From now on, you can arrange your orders and returns faster in all our shops.
- Have faster and more efficient access to our customer service.
- Always access to all your order details and invoices.
- Save discounts in all Kenners online stores .
