Contact & opening hours

Below you will find an overview of our office hours and availability.
Question about an order? Have your order number at hand.

We can be reached by telephone and e-mail on working days from 10:00 AM to 5:00 PM.
We are closed on weekends.

How to contact us

Helpdesk: faster answers to your questions!

In our online helpdesk you can ask us a question and we will immediately search for answers in a growing knowledge base based on your description of the problem. We regularly hear that the solution was already shown before the e-mail was sent. And if the answer is not yet there, you can count on personal help from one of our experienced Connoisseurs.

Try it yourself! Click here to go to the Connoisseurs Helpdesk .

Report a return or defect?

Do you want to return a product or report a defect? Read the conditions here and follow the instructions.
Unfortunately, returns via telephone or chat cannot be processed.